FAQ

1.  Is there a return policy or warranty?

Yes, you have up to 30 days from delivery to try out the card case before returning to us if it doesn't suit your needs or meet your expectations.  There is also a 10-year warranty for any structural damage to the aluminium frames (just send us an email with a picture of the damage and we send out a replacement).  This does not include any scratches or wear and tear to the finish. 

2.  Where are your products made?

Most of our company operations, manufacturing, and assembly primarily takes place in UK and Italy.  However we have a few key suppliers in Germany (for springs/fabrics and our hybrid-glass layers) and in Hong Kong (for metal CNC work).      

3.  Do you ship world-wide?

Yes, at the moment we will try to ship just about anywhere.

4.  Can I also carry cash in the card case?

In a pinch, yes, if you fold up your cash in thirds you can use the case to carry some cash.  Leave 1 or 2 cards at the bottom and put your folded cash on top.  When you press the trigger your folded cash should come out with the cards. 

5.  Where are your products shipped from?

Everything is shipped directly from our studio in London, England.

6.  How can I get in touch with you if there are problems with my order or I have some other questions?

We frequently check our Instagram DMs (@sireneurope) but you are also welcome to email us at info@sireneurope.com for any other questions you might have.

7.  Do you offer custom engraving services for logos or initials?

At the moment we do not offer this service for the simple reason that there are likely to be a few local options in your area for custom laser/engraving services that should be able to handle this request for you.  

8.  Can we become a Siren retailer?

Although we primarily are focused on online sales at the moment, we are considering a few retail partners.  If you think your store might be a good fit feel free to send us an email to tell us more!